This policy explains how cancellations and refunds work for payments you make to Daytime Consulting for Soda: subscriptions, boosts and the optional Middleman Service. There is no initiation fee. It forms part of our Terms of Service.
This policy does not cover payments between dealers. Dealers pay each other directly, off-platform, and we cannot refund, reverse or recover those payments. If you have a problem with a trade, see our Dispute Resolution Policy.
1. No charge until you are approved
When you apply, you choose a plan (Solo or Team) and billing period and add a payment card through Stripe. Your card is saved but not charged until your account is approved. On approval your subscription starts and the first payment is taken. If you applied with a valid referral code, your first month is free: your subscription starts on approval and the first payment is taken when the free month ends. If your application is declined, you are never charged and the saved card is removed.
We don't offer free trials. Free months, for example from our Founding Member offer or a referral, move your first charge to a later date, and you are not charged if you cancel before it. We email you about 7 days before your first charge.
2. Cancelling a subscription
- You can cancel at any time from Settings → Billing. You do not need to contact us.
- Cancellation stops future renewals. You keep access to paid features until the end of the billing period you have already paid for.
- Upgrading from Solo to Team takes one click in Settings → Billing. You are charged a prorated amount for the rest of the current period and the Team plan starts immediately.
- If you move from Team to Solo, the change takes effect at the start of your next billing period. From that date your employees' accounts are paused (they can no longer sign in); nothing is deleted, and you can bring them back by moving to Team again.
- When a cancelled subscription's paid period ends, or a payment fails and is not fixed within the grace period, your account becomes restricted until a payment succeeds, as described in section 6 of our Terms of Service. Nothing is deleted, and access returns as soon as you pay or restart your subscription.
3. Subscription refunds
Subscription fees are generally non-refundable once a billing period has started, because you have access to the Platform for that period. We will, however, refund:
- Accidental renewals: an annual subscription renewal, if you ask within 14 days of the renewal date and have not materially used paid features since it renewed.
- Duplicate or incorrect charges: in full, whenever they occur.
- Service failures: a prorated amount where the Platform was unavailable for an extended period because of our fault, in line with any service commitments we have made.
- Where the law requires, including any statutory cooling-off rights that apply to you.
4. Boosts
- A boost promotes one listing or auction for the time you choose. It is charged to your card on file when you buy it.
- Boosts are non-refundable once the boost has started, except where a Platform error stopped the boost from running as described, in which case we refund it or give you the time back.
- Free boosts earned through the Referral Program have no cash value and cannot be refunded, exchanged or transferred.
- If your account is restricted after a failed payment, running boosts are paused and resume with their remaining time once access is restored. A pause is not a reason for a refund.
5. Free months
- Free months earned through our Referral Program, or granted by us, each move your next billing date back by one month. They are not a cash balance.
- Free months have no cash value and cannot be refunded, exchanged for cash or transferred.
- Banked free months stay on your account while it is active. If you cancel, unused free months stay with your business account and are used if you subscribe again.
- If your account is closed for fraud, unused free months are forfeited.
- If a referred dealer's first payment is fully refunded within the period set out in the Referral Program Terms (currently 30 days), the referrer's unused free month and free boost from that referral are taken back. Free months may also be removed after a chargeback or abuse.
6. Middleman Service fees
Middleman Service fees are refundable in full if the trade is cancelled before the watch reaches us, less costs already incurred (for example shipping labels). After the watch has been received, the fee is non-refundable unless the trade failed because of our error. See the Middleman Service Terms.
7. How to request a refund
Contact us through Help & support (signed in) or our contact form, with your business name, the date and amount of the charge and the reason. We aim to respond within 3 business days.
Approved refunds are made to the original payment method through Stripe. Depending on your bank, they can take 5–10 business days to appear.
8. Chargebacks
Please contact us before disputing a charge with your bank; we can usually resolve problems faster. If a chargeback is raised for a valid charge, we may suspend the account while it is investigated and recover any costs incurred.
9. Taxes and currency
Subscriptions and fees are charged in US dollars (USD). Refunds include any tax charged on the original payment where the law allows, and are made in USD. Your bank may apply its own conversion rate to charges and refunds; we are not responsible for exchange-rate differences.
10. Changes
We may update this policy. Changes do not affect refunds for purchases made before the change.