Support & Onboarding Specialist (Contract)

Soda is a young, fast-growing tech startup on a mission to change how professional watch dealers do business. We’ve built the trade-only platform the watch trade has been waiting for, and as more dealers join, we need great people to make sure every one of them has a smooth, trusted experience.

You’ll be the friendly, reliable face of Soda. You’ll answer support tickets, help new dealers get set up, and review the identity and business documents that keep our network verified and trusted. Trust is everything in the watch trade, and you’ll play a big part in protecting it.

This is a flexible contract role. You choose your hours, and we’re open to people across Canada, the US and Europe, which helps us support dealers in every time zone. You’ll work directly with the founder as part of a small, supportive team where your work really matters.

Pay is competitive and based on experience. We’ll talk details with the right person.

We give you full training, clear guides and all the tools you need.

• Answer support tickets quickly, clearly and kindly
• Help new dealers through sign-up and onboarding, including setting up their first listings
• Review applications and verify identity and business documents (KYC/KYB)
• Spot anything suspicious and flag it to the team
• Keep notes organized and follow up so nothing falls through the cracks
• Share feedback from dealers so we can keep improving the platform

• Based in Canada, the US or Europe
• Fluent written and spoken English (other languages are a big plus)
• Patient, friendly and great at explaining things simply
• Organized, detail-oriented and reliable
• A sharp eye for detail when checking documents
• Discreet and trustworthy with sensitive information
• Comfortable learning new software quickly
• Experience in customer support, onboarding or verification is preferred, but not necessary
• An interest in watches is a plus

We don’t care about a stacked resume. At the end of the day, it’s about the person. We care about how you communicate, how you treat people and how much you care about getting the details right. If that sounds like you, we’d love to hear from you.